Orders
Message types and when to use them
Last Updated: February 19, 2026Messaging makes it easy to communicate directly with another florist or the 1-800-Flowers.com support team about an order. Use this tool whenever you need clarification, need to request a change, or want to keep the sending shop informed. To send a message, open the order and select the “Send Message” button at the bottom of...
Order Cancellations: What They Mean and Why They Happen
Last Updated: February 19, 2026Order Cancellation Types Cancellations may happen due to issues with the delivery or product. Here are examples of the types of situations that may result in a cancellation, and how we handle them. Type Reason Description Delivery Issue Not Received Order is delivered to an address other than the one stated on theorder, or not delivered at...
Bloomnet Express
Last Updated: February 23, 2026Overview Bloomnet Express allows your shop to receive orders placed through third-party delivery platforms such as Uber Eats, DoorDash, and Instacart. When a customer places an order on one of these platforms, the order is routed to a participating Bloomnet florist. You'll be responsible for confecting the order and delivery will be handled by a...
Where can I find the recipes for the orders I receive?
Last Updated: February 19, 20261-800-Flowers.com Orders All 1-800-Flowers orders reference the Design Resource Guide (DRG). The DRG is updated seasonally to reflect new and current products. To access the latest version in Bloomlink:Bloomlink > Utilities > Design Resource Guides You can search by product name or product number to find: Bloomnet Essentials (BF or BN) Products with numbers that...