Photo Proof-of-Delivery
Did you know 1-800-Flowers orders with Photo Proof of Delivery are 6 times less likely to receive a cancellation?
When an order is placed, customer's expect full insight as to when their gift was created, sent out for delivery, and received by their recipient - in a timely manner and designed as intended. Obtaining photo proof-of-delivery can further safeguard your shop from order cancellations or customer complaints by providing visibility into the status of their order.
Benefits of Photo Proof of Delivery
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- Cost Reduction
Minimize losses from refunds, redeliveries, and customer service escalatios.
- Enhanced customer experience
Sharing a delivery photo builds trust with your customer, reassures them their gift arrived as intended, and elevates their overall satisfaction. - Reduced Disputes
Eliminate the “he said, she said.” A time-stamped photo confirms delivery details and helps resolve any questions quickly and confidently. - Improved Delivery Accuracy
Drivers and team members are more likely to double-check addresses and placement when proof is required.
- Proof of Compliance
Easily demonstrate that your shop followed through on delivery as promised.
- Cost Reduction
Flexible Submission Options
BloomNet® offers multiple ways for members to submit photo proof-of-delivery.
- FREE Mobile App: “Route4Me” for Business Management Solution customers
- Texting Line: 1-855-TEXT-DLC (1-855-839-8352)
- Call Us: 1-855-839-8352
- Online: BloomLink.
Please see our Delivery Expectations Guide for more information.
Committed to the Customer
To help resolve delivery disputes from customers, photo proof-of-delivery is required on all floral and fruit orders from 1-800-Flowers.com®, FruitBouquets.com® and Shari’s Berries®.
In the event of a customer complaint about a non-delivery, photo proof-of-delivery is still required, even if there is a delivery confirmation on the order.