We're Investing in Your Success!
NEW Substitution Flexibility on 1-800-Flowers.com® Orders
Throughout the Mother’s Day peak season, 1-800-Flowers.com® will be employing a flexible substitution policy, ensuring that our members are not penalized for consumer complaints about appropriate floral substitutions. During this time period, if an order is cancelled due to a customer complaint related to appropriate floral substitutions, 1-800-Flowers.com® will endeavor to proactively reinstate payment to the florist, irrespective of whether the customer receives a refund or replacement on their order.
Appropriate floral substitutions on arrangements from 1-800-Flowers.com® must conform to our Substitution Guidelines.