---
title: Timely Reply Program
description: "The Bloomnet Timely Reply Program promotes**clear, timely communication** across the florist network by setting expectations for prompt order rejections and delivery confirmations. These practices help **reduce service disruptions**,**improve order visibility**, and **support a more reliable customer experience**. ## Program Elements…"
url: "https://www.bloomnet.net/help/timely-reply-program/"
updated: "2026-06-05"
category: Policies
---

# Timely Reply Program

The Bloomnet Timely Reply Program promotes**clear, timely communication** across the florist network by setting expectations for prompt order rejections and delivery confirmations.

These practices help **reduce service disruptions**,**improve order visibility**, and **support a more reliable customer experience**.

## Program Elements

The Bloomnet Timely Reply Program supports faster order solution, improved delivery visibility, and a better customer experience by setting clear expectations for timely order rejections, delivery notifications, and Photo Proof of Delivery.

During standard business hours, receiving florists must reject any order they are unable to fulfill within**two hours of receipt**. Prompt rejections allow orders to be reassigned quickly and help prevent service delays, customer dissatisfaction, and related fees.

Florists must also submit timely delivery notifications for all orders, including both **Delivery Confirmations (DLCs)**and **Delivery Attempt Notifications (DLAs)**. Delivery notifications should be submitted as soon as the delivery is completed or attempted, and no later than **7:00 p.m. on the date of delivery**or **one hour after the end of a specified Delivery Time Window**, as applicable.

To qualify as a timely Delivery Confirmation, the notification must include [**valid** **Photo Proof of Delivery**](https://www.bloomnet.net/help/what-makes-a-valid-proof-of-delivery-photo/)in accordance with the guidelines available on Bloomnet.net under.

Bloomnet will track applicable orders and apply credits or fees according to the Timely Reply Program schedule. Timely Delivery Confirmations may qualify for a credit, while late or missing delivery notifications and late order rejections may result in fees. Bloomnet does not retain any portion of these assessments; collected charges are credited to the sending florist. Any assessment disputes should be addressed directly with the sending florist.

## Delivery Confirmation

**Submit Delivery Confirmation by 7:00 PM** or **within 1 hour**after the end of the Delivery Time Window with valid **Photo Proof of Delivery**

**$1.00 Credit**

## Late Rejects

**Order rejected more than 2 standard business hours after receipt**

**$10.00 Fee**

**Order rejected more than 24 hours after receipt**

**$20.00 Fee**

**Order rejected more than 72 hours after receipt**

**Full Order Value**

**Order rejected more than 2 standard business days after the cutoff time on the day of delivery**

**2x Full Order Value**

## Late or Missing Delivery Notification

**Delivery Notification sent between 7:00 PM - 8:00 PM** or **within 1 hour after the Delivery Time Window**

**$1.00 Fee**

**Delivery Notification sent between 8:00 PM - 9:00 PM** or **within 2 hours after the Delivery Time Window**

**$2.00 Fee**

**Delivery Notification sent within 48 hours after 9:00 PM on the delivery date** or**within 3 hours after the Delivery Time Window**

**$6.00 Fee**

**Delivery Notification missing 48 hours after the delivery date** or **after the end of the Delivery Time Window**

**$6.00 + 10% of the merchandise value of the order**

## Communication Reminders

By working together, we can help reduce cancellations, chargebacks, redelivery requests, and service delays.

- Reinforce with your team the importance of submitting Delivery Confirmations immediately after delivery is completed. Delivery Confirmations submitted by 7:00 p.m. or within the applicable Delivery Time Window with valid Photo Proof of Delivery may qualify for a $1.00 credit.
- Submit Delivery Attempt Notifications for any delivery that was attempted but could not be successfully completed. Delivery Attempt Notifications should be entered accurately and submitted as soon as the attempt occurs, and no later than the applicable Timely Reply Program deadline.
- If an order cannot be fulfilled, reject it within two hours of receipt during standard business hours so the order can be reassigned quickly and service delays can be avoided.
- For substitutions or order issues, send an INFO-Status Update message with clear details so the sending florist has the information needed to support the customer.